Dimensions of Distributive Fairness Related to Is Resources and Their Relationship with User Satisfaction with the Is Department

Distributive fairness plays an important role in the MIS context in determining user attitudes. This paper investigates the different dimensions of distributive fairness, and their impact on the IS quality issues and users’ satisfaction with the IS department. Drawing from prior literature, this paper identifies and empirically validates three dimensions of distributive fairness in the IS context: fairness in resource allocation (RA), fairness in process outcomes (PO), and fairness in information access design (IAD). Results confirm that these dimensions are distinct, and they influence users’ perception of IS quality dimensions and user satisfaction with the IS department (USISD) to different degrees. Especially, PO is found to be the most important factor that influences IS success dimensions. In addition, the results reveal that system quality and service quality directly affect USISD, but information quality influences USISD indirectly through system quality. Overall, the proposed model is found to explain 68% of USISD, which is quite good for behavioral studies. The results also highlight the important role of IS professionals in acting fairly and responsively to user needs as well as endeavoring to build good quality systems to achieve greater USISD.